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2010 Personal Income Tax Returns

The Income Tax Office is asking members of the public to be patient if they are still waiting to receive their 2010 assessment.

Whilst the Tax Office aims to deal with tax returns received within 4 months of receipt, this target is not currently being reached for the Calendar Year 2010 personal returns. The delay is attributable to a shortage of trained Tax Officers, caused by a mixture of long term sickness, retirements and resignations.

The Tax Officer team, (who deal with the majority of tax returns for employed individuals) should consist of 11 full time and 1 part time staff. The team is currently depleted to 7 full time and 1 part time, with 2 officers in training. In addition, over the last few years, the number of cases they deal with has in fact risen. This means that most officers have an allocation of approximately 5000 individuals for whom they are responsible, compared to an average allocation of 3800 in 2005.

As at 31 May 2011, a total of 26,978 tax returns for 2010 have been received from the employed population of Guernsey and Alderney. Of these 8862 (32.8%) have been assessed, leaving 18116 forms to be dealt with. Returns submitted on-line (e-forms) are given priority over paper forms submitted, in order to encourage use of this facility. The Tax Officers are presently working e-forms received in late March. Paper returns currently being worked are those from the end of January.

The Director said "As a result of recent resignations, illness and retirements the team is under immense pressure and Tax Officers are doing their utmost to deal with as much correspondence and as many returns as they can, but despite this they have fallen behind. I ask that members of the public be patient and only contact the Tax Office if they require something urgently. The team have recently been receiving a large number of telephone calls, asking for forms to be dealt with. Some of these have been abusive. The more calls that the Tax Officers have to deal with means they have less time to be working the outstanding returns and correspondence received. We are doing all we can to get through the backlog as quickly as possible.

Whilst the delay is most regrettable, I am not prepared to tolerate my officers being verbally abused. They are under instruction to, politely, terminate any telephone conversation where the caller makes abusive remarks or uses offensive language."

Relevant links & information

States of Guernsey Income Tax link